We strive to be fair and honest in our dealings and we hope to receive the same from our customers.

If you have any questions about our policies, you may contact our centre director directly at c@crystal.com.sg

Service Policies

1) Course fees are payable before start of class.

2) All fees are non-refundable.

3) Group classes
- Courses must be completed within 4 months.
- Make-up classes can be arranged with trainer at S$30/hour. Usually 1 hour before the next class is sufficient if a 2 hours class is missed.
- Only 2 hours of make-up classes are allowed per course. This is to discourage absence, and to maintain learning quality.

4) Intensive classes 
- Courses must be completed within 1 month.
- Each class must be a minimum of 2 hours.
- Re scheduling of classes must be arranged and agreed between trainer and student at least 24 hours beforehand, otherwise the class will be considered consumed.

5) Private classes
- Courses must be completed within 12 months, unless specified otherwise.
- Each class must be a minimum of 2 hours.
- Re scheduling of classes must be arranged and agreed between trainer and student at least 24 hours beforehand, otherwise the class will be considered consumed.
- Transport surcharge applies for inaccessible areas by public transport.

6) Corporate Training
- Please refer to quotation description.

7) Certificate of completion will be issued on the last day of class with at least 80% attendance achieved.

8) Crystal Learning reserves the rights to alter, augment or reduce our proprietary syllabus to improve learning quality.

9) Crystal Learning reserves the rights to postpone start of class, with prior notice, if there are insufficient students.